Time Management Strategies of Room Attendants in Preparing Guest Room: A Case Study

Abstract

This study aims to explore time management strategies employed by Room Attendants at Hilton Bali Resort in preparing guest rooms effectively. A qualitative descriptive method was used, involving interviews with the Assistant Executive Housekeeper and documentation of guest complaints and SOPs. Data were analyzed using the Plan-Do-Check-Act (PDCA) approach. Results show that planning is carried out based on check-out and back-to-back room data and coordinated with the Front Office. Implementation involves real-time task logging, while regular training supports time efficiency. Evaluation is conducted through guest satisfaction platforms, though formal checklist usage remains limited. Corrective actions include forming a rush team based on workload predictions and using guest feedback for continuous improvement. This study reinforces the importance of structured time management and highlights practical strategies that can improve efficiency, guest satisfaction, and overall service quality in housekeeping operations